Faq Help Center
Answers to our customers’ most frequently asked questions
Product Questions
The Hermetheus Co-Pilot Dual Control is software that manages and regulates roasting temperature allowing you to produce the perfect roast, every time. All you would need to do is load the beans, set the loft, click GO on your computer, and the roaster will take care of the rest until it’s time to dump the beans into the bean cooler. This integration is an extra $999, but comes standard and free of charge with the Valenta 12 and Valenta 18.
The Avalanche 1400 Destoner is the ultimate cost-effective solution for ensuring the purity of your freshly roasted coffee. Engineered with a patent-pending design, this innovative destoner excels at capturing unwanted debris like rocks, screws, and other contaminants that may have mingled with your coffee beans. Purchase the Avalanche 1400 for cleaner, better coffee every time. We offer a destoner discount when you purchase with this coffee roaster!
The Coffee Crafters Fill & Seal Station allows you to fill single-serve pods quickly and effortlessly. Specifically designed for iFillCup compatibility, this is your ultimate solution for entering the single-serve coffee market with ease and precision! All it takes is a simple pull of the handle for consistent, professional results every time. We offer a discount on this accessory when you purchase in combination with this roaster!
Yes, we will accept financing from anyone who will give you the funds to purchase this roaster. You also have the option to work with our partners at First Citizens Bank to find funds as well. They do a fantastic job of finding you the best rate and their terms are very favorable. Here is a link to the application to learn more: https://coffeecrafters.directcapital.com/
Some parts of the roaster have the option to be automated by using the Hermetheus Co-Pilot. This device allows you to connect the roaster to your computer where you can use Artisan Scope roast profiling software to tell the roaster what profile you want to roast and the device will change the heat setting on the roaster to follow the roast curve you set for it. All you would need to do is load the beans, set the loft, click GO on your computer, and the roaster will take care of the rest until it’s time to dump the beans into the bean cooler.
Yes, you will need to vent the smoke outside. Most people do this by cutting a hole in their wall and running rigid ducting through it, just like a clothes dryer.
No, you will not need an afterburner to run this roaster unless specifically required to by your building manager, city inspector, etc. Since it is all electric, the only smoke coming from the roaster is natural smoke from the beans when being roasted and does not fall under most codes/laws for exhaust smoke.
The roaster comes mostly assembled when delivered. There are just a few small pieces that you will need to assemble before you can use the machine, all of which can be done with common household tools. See the roaster manual for more information.
Coffee Crafters roasters are manufactured and assembled at our warehouse in Post Falls, Idaho, USA. We also work with local vendors for parts that we cannot make ourselves. We are proud to put a MADE IN THE USA sticker on each roaster we make!
Yes and no. We do not offer formal in-person training but we do have videos on our YouTube channel that will walk you through your first roast on the machine. You can also reach us with any questions you have, we’re always available to help. The machine is very easy to use and most people find the videos and instructions in the manual to be more than enough to get started. We know that you will feel confident after just a couple of roasts!
Shipping & recent orders
Each product will specify price. For our roasters, we charge a flat rate $575 shipping fee for orders in the Continental US. International sales receive a shipping credit towards total shipping costs. International customers, please fill out this form: request shipping quote. *Quotes are only good for 7 days.
We use the standard U.S. carriers for our products. Our Valenta 3 roasters ship on a pallet that is 36×36 inches and 36 inches tall, weighing 160 lbs. Our larger model roasters ship on a pallet that is 40 inches wide x 48 inches long x 68 inches tall and can weigh up to 465 lbs. A lift gate will be provided if needed.
Roaster ships within 4-6 weeks from purchase.
Monday through Friday: 8:00am – 4:30pm PST
You will receive an email along with your tracking number and estimated time of delivery.
Free shipping is offered for outbound orders only. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error.
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Returns & Exchanges & Warranty
Absolutely. We accept returns and exchanges within 30 days of delivery, provided the item is in new, unused condition with original packaging.
To initiate a return, simply reach out to our team via the Contact Page. Once we receive your request, we’ll provide instructions for packaging, shipping, and tracking your return.
We don’t have local retailers at this time. All our products are proudly made in Idaho and shipped straight from our U.S. warehouse to your door.
You can find more information in our full return policy. If you still have questions or need assistance, don’t hesitate to reach out to our team via message, phone, or email.
Our warranty covers all parts of the product, for a one year period from your delivery date. If anything fails due to a manufacturing defect during the warranty period, we’ll repair or replace it at no cost to you.
To file a warranty claim, please contact us directly through our contact page. One of our support representatives will assist you with next steps, including any required documentation or photos.
We offer a range of standard and expedited shipping options through major carriers like UPS, FedEx, and USPS. Please let us know if you have a preferred method.
We accept returns within 30 days of purchase. Items must be in original condition and packaging. To initiate a return, please contact our support team and we’ll be happy to assist you.
Free shipping is offered for outbound orders only. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or shipping error.
We design our roasters to be easy to work on so you will be able to do the maintenance yourself. Most of the parts are as simple as unscrewing the old part and screwing the new part in. If you have any issues, please give us a call and we would be happy to walk you through it.